Guesthouses, hotels, restaurants, companies that organize various activities/events.
01. Experience (December 01, 2024 - Present)
Customer Interaction Manager – Purple Vague
- It presents relevant information about the establishment and activities in the area, helping guests make informed booking decisions.
- Deliver real-time updates throughout the stay — schedule, changes, special offers — directly to the guest's preferred channel.
- Automatically send feedback forms and review requests via email or WhatsApp, at the right time.
02. Education and Training (in progress)
Continuous training through interaction with real visitors
- Constant exposure to real questions from all time zones, in any language, through multiple digital channels.
- Periodic updates with data and information specific to the unit — schedule, availability, offers.
03. Personal Skills
Multilingual
- Over 90 languages — international guests receive the same level of service as locals.
Communication
- Understand and adopt the communication style specific to each HORECA operator.
multitasking
- Manage hundreds of conversations simultaneously, with no waiting time and no context errors.
Memory
- It remembers previous interactions with the guest, personalizing the experience throughout the stay.
Self Improvement
- Constantly analyze your own answers and improve based on the feedback you receive.
04. Technical Architecture
Nenos Horeca AI Agent is designed around the concept of persistent guest memory — unlike a stateless chatbot, the agent remembers preferences, questions
and previous interactions throughout the stay and can use them in subsequent conversations to provide a personalized experience. This memory is managed by LangGraph through a state graph that associates the guest profile with the conversational history. The operational information of the unit — schedule, offers, activities, availability, stay rules — is indexed through LlamaIndex and updated in real time by the unit's staff through a simple administration interface, with no technical knowledge required.
Communication with the guest is also achieved through a web widget with an architectural extension on WhatsApp Business API or email, all managed through a unified messaging service that ensures conversation coherence regardless of the channel. The microservices architecture on AWS allows automatic scaling during peak tourist periods, without manual configuration. Anthropic's Claude models, through Amazon Bedrock, ensure a natural tone and adapted to the style of each operator, configured at onboarding. Interoperability with PMS systems and booking platforms is achieved through REST and MCP APIs, allowing the agent to access booking data in real time without manual synchronizations.
Agent security is treated as a stand-alone architectural layer. In the HORECA context, protecting guests' personal data and preventing access to information about other guests or confidential operational data of the establishment are the main risk scenarios tested in the security process.