AI Agent for HoReCa – Digital Hospitality
Experience
01.12.2024 – present
Responsible for Customer Interaction
– Purple Vague (purplevague.ro)
- Providing relevant information about the guesthouse and nearby activities to help guests make booking decisions
- Transmitting real-time updates during the stay, including schedule or changes
- Submitting feedback forms and review requests via email or WhatsApp
Education and Training
Ongoing
Continuing advanced training
- Exposure to hundreds of online visitors simultaneously asking questions via various channels, across all time zones and languages
- Constant updates with specific data and information
Personal Skills
Languages
Over 90 languages, including Romanian, English, French, Spanish
Communication
Understanding the employer’s specific communication style
Multitasking
Ability to juggle multiple conversations at high speed
Memory
Excellent memory for recalling previous discussions
Self-improvement
Self-analysis and constant answer refinement
- 24/7
- Fully remote, no holidays
- GDPR, ISO 27001
- real-time monitoring
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