MyInsurance, operating under Millenium Insurance Broker (MIB), is a Romanian insurance brokerage listed on the AeRo market of the Bucharest Stock Exchange — the first Romanian broker on this segment. With over 25 years of experience, a network of 130 franchises in 35 counties, 650,000 insured clients, and numerous industry certifications, MIB offers a wide range of insurance products for both individuals and businesses, known for its tailored services and long-term partnerships with top insurers.
Challenge
MIB’s Investor Relations (IR) team faced a growing challenge: handling an increasing volume of inquiries from potential investors while maintaining the high level of transparency and accuracy expected from a listed company.
The key issue was delivering clear, consistent, and timely information to potential investors without overloading the IR team. Traditional manual responses were time-consuming, and delays risked reducing investor confidence.
If left unaddressed, this could have resulted in:
- Delayed or incomplete responses, diminishing trust in the company;
- Increased workload and stress for the IR team, leading to higher risk of errors;
- Missed investment opportunities due to inadequate investor experiences.
Solution
Nenos developed and deployed a specialized AI Consultant integrated into the “Investors” section of MIB’s website, designed to assist the IR team in engaging with potential investors efficiently.
The AI Consultant was trained on the company’s official financial reports, IR presentations, press releases, and regulatory disclosures to ensure that every response was accurate, compliant, and aligned with MIB’s corporate messaging. It could interpret investor queries in both Romanian and English, provide direct answers, guide users to relevant documents, and retrieve updated company data in real time.
To ensure a smooth rollout, Nenos worked closely with the IR team in the pre-implementation phase to map common investor questions, identify critical information flows, and design conversation scenarios that matched MIB’s investor communication style.
Post-deployment, Nenos provided continuous support, including performance monitoring, regular updates to reflect new financial results, and prompt technical assistance to maintain system reliability and accuracy.
Results and Benefits
Within one month of launch, the AI IR Assistant delivered measurable impact:
- Automatically handled 70% of frequent investor questions, reducing manual workload.
- Average response time dropped from over 2 hours to under 3 minutes, greatly improving investor satisfaction.
- Reduced manual requests by 60%, allowing the IR team to focus on high-value strategic conversations.
- Achieved over 95% satisfaction rate in early investor feedback surveys.
This directly addressed MIB’s challenge, strengthening its image as a transparent, technology-driven broker on the AeRo market and improving investor engagement without increasing headcount.
About Nenos Software
Nenos, part of Bittnet Group, is a Romanian applied AI company specializing in building tailored AI agents that perform real business tasks across industries such as insurance, finance, hospitality, and HR. With over seven years of experience in custom software development and a team of 25 specialists, Nenos delivers scalable, multilingual, API-integrated solutions that adapt to each client’s operational needs. The company also invests in talent development through its Nenos Academy, offering training in technologies like JavaScript and Python to nurture future software and AI professionals.
